Senior Manager - Partner Engagement - Remote

Overview

The Americas Partner Engagement Manager plays a critical role in driving the adoption and success of the Americas Services Partner Program, managing partner engagement across North America and LATAM.

In Short

• Responsible for AMER Services Partner Program adoption, communication and KPIs.
• Acts as Freshworks’ partners PS engagement manager for NA and LATAM regions.
• Coordinates with partners’ Channel Manager on partner selection, evaluation, performance, and escalations.
• Communicates with assigned partners and tracks their Professional Services engagements.
• Coordinates risk-mitigation and escalation internally at Freshworks.
• Works with North America Mid-Market Sales Segment leaders and LATAM Sales leaders.
• Understands and promotes Global Partner Program to the Americas Services partners.
• Communicates partner enablement needs to Partner Enablement Program Manager.

Requirements

• 10-13 years in Partner and Channel experience in a SaaS organization.
• Ability to work with C-suite and practitioners of partners, Sales account executives, and internal Sales and FPS Leadership.
• Excellent project management, facilitation and risk management skills.
• English, Spanish and Portuguese language skills are required.

Benefits

• Multiple options for dental, medical, vision, disability and life insurances.
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits.
• Adoption and parental leave benefits.