Group Account Manager - Remote

Overview

As a Group Account Manager at Freed, you will manage and expand our growing base of B2B customers, ensuring we deliver on our promise to be the most clinician-friendly company in the world.

In Short

• Manage and expand Freed’s B2B customer base.
• Onboard and train new users.
• Troubleshoot user issues and address technical questions.
• Maintain relationships with key champions from accounts.
• Lead the execution of a customer management playbook.
• Analyze opportunities to enhance customer experience.
• Identify and close expansion opportunities.
• Provide ongoing support to users.
• Work in a fast-paced, entrepreneurial environment.
• Collaborate in a remote-first setting.

Requirements

• 5-8 years of experience managing high-profile customer accounts.
• Exceptional customer service skills.
• Expertise in managing medium to large customer accounts.
• High motivation and self-direction.
• Ability to handle customer delight and dissatisfaction.

Benefits

• Competitive salary and equity in a high-growth company.
• Opportunity to make an immediate impact.
• Medical, dental, and vision provided for US-based employees.
• Unlimited PTO.
• Company-sponsored annual retreats.
• A collaborative, asynchronous remote-first environment.