Junior Payments Customer Support Representative - Remote

Overview

FP Markets Group of Companies is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time proactive and detail-oriented Junior Payments Customer Support Representative (English Speaker) to join our growing payments team.

In Short

• Provide clear and professional support to customers regarding deposit, withdrawal, and transfer inquiries via email and ticketing systems.
• Investigate and resolve customer payment issues by working with internal databases, PSP portals, and third-party providers.
• Collaborate with internal departments to assist in payment-related queries.
• Communicate with PSPs to follow up on delayed or failed transactions.
• Monitor daily payment transaction flows and report issues.
• Ensure all customer interactions are logged correctly.
• Escalate technical or complex cases to the appropriate team.
• Stay up-to-date with company products and payment procedures.
• Identify patterns in customer issues and recommend improvements.
• Support the QA process by reporting bugs or inefficiencies.

Requirements

• Working experience in a similar position of at least 1 year.
• Computer literacy with excellent knowledge of Microsoft Office.
• A team player with excellent communication skills.
• Fluent English.

Benefits

• Welcoming, young and multicultural team.
• Ability to contribute to a dynamic business at a growth phase.
• High level of autonomy and support for ideas.
• Continuous personal development and training budget.
• Competitive remuneration and performance-based incentives.
• Vibrant company life with team activities.
• Work Schedule: 10:00-18:00 Cyprus time/ 09:00-17:00 Serbia time.
• Remote/Hybrid work options.