Senior Customer Support Representative - Remote

Overview

The Senior Customer Support Representative provides exceptional service to customers regarding billing inquiries and service requests, ensuring quality and performance standards are met.

In Short

• Respond to customer inquiries accurately and timely.
• Manage multiple production-oriented tasks.
• Ensure service levels and performance guarantees are achieved.
• Assist with suggestions and complaints from customers.
• Adhere to company policies and ethical standards.
• Comply with HIPAA and data security guidelines.
• Work collaboratively with team members.
• Handle other duties as assigned.
• Minimum of 5-10 years of related experience required.
• High School Diploma / GED is a minimum qualification.

Requirements

• 5-10 years of progressive customer support experience.
• Strong communication and problem-solving skills.
• Ability to handle confidential information.
• Familiarity with billing processes.
• Experience in a high-volume customer service environment.

Benefits

• Competitive salary range.
• Comprehensive health benefits.
• Opportunities for professional development.
• Supportive work environment.
• Flexible working arrangements.