Support Engineer - Remote

Overview

Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences.

In Short

• Act as the primary escalation point for customer-reported issues.
• Investigate incidents by analyzing logs and tracing code.
• File concise, actionable bug reports.
• Build and maintain tools that automate routine diagnostics.
• Participate in the US on-call rotation.
• Contribute to internal documentation and customer knowledge-base articles.

Requirements

• 2+ years in technical support for a SaaS or API-centric product.
• Experience contributing to on-call rotations.
• Strong code debugging and SQL skills.
• Hands-on mastery of a ticketing platform.
• Clear, concise written communication.
• Authorized to work in the United States.

Benefits

• Opportunity to collaborate with a strong core team.
• Supportive and inspiring work environment.
• Chance to help shape the support practice.