Support Engineer - Remote

Posted 5 days ago

All others

Full Time

USA

Overview

Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences.

In Short

Act as the primary escalation point for customer-reported issues.
Investigate incidents by analyzing logs and tracing code.
File concise, actionable bug reports.
Build and maintain tools that automate routine diagnostics.
Participate in the US on-call rotation.
Contribute to internal documentation and customer knowledge-base articles.

Requirements

2+ years in technical support for a SaaS or API-centric product.
Experience contributing to on-call rotations.
Strong code debugging and SQL skills.
Hands-on mastery of a ticketing platform.
Clear, concise written communication.
Authorized to work in the United States.

Benefits

Opportunity to collaborate with a strong core team.
Supportive and inspiring work environment.
Chance to help shape the support practice.

Foundation Health

Foundation Health is a pioneering company in the healthcare sector, dedicated to transforming patient-centric care through an innovative AI-powered digital pharmacy platform. By seamlessly connecting operational infrastructure with high-quality patient experiences, Foundation Health aims to optimize care coordination and eliminate barriers in the patient journey. The company fosters a supportive and inspiring work environment that encourages creativity and innovation, ultimately benefiting its employees, partners, and patients. With a focus on leveraging managed services and serverless technologies, Foundation Health is committed to delivering scalable solutions while building a collaborative culture that values ownership and teamwork.

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