Implementation Manager - Legal - Remote

Overview

Foundation AI is seeking Implementation Manager to join our team. You will be a key member of our Delivery team and will build strong relationships with new customers, manage implementations and have an in-depth understanding of our customers’ goals, and monitor their experience with and the adoption of the Foundation AI platform to prove out ROI.

In Short

• Engage with existing and prospective customers to define their business requirements and match to FAI’s products and solutions.
• Showcase product and solution concepts via presentations, demos, user evangelization and effective documentation.
• Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs.
• Facilitate execution of projects through requirements gathering and documentation.
• Design solutions that best meet the client's requirements with an understanding of FAI’s product features and related technologies.
• Create documentary artifacts like business cases, usage scenarios, BRDs, solution blueprints, configuration specifications, training documents, FAQs.
• Work with Customer Success team to ensure successful completion of project milestones for production Go-live.
• Communicate progress and expectations, proactive risk-management and escalation for awareness and resolution.
• Support clients through go-live process and promote solution adoption and usage.
• Provide regular and adequate end user feedback to the product team.

Requirements

• A technical degree (Engineering) or business degree (MBA, BBA) with a minimum of 3-8 years of experience in SAAS or product consulting industry.
• Must be able to manage multiple projects utilizing strong planning and organizational skills.
• Outstanding verbal, written and presentation skills to demonstrate solution concepts.
• Strong interpersonal skills with ability to influence and build effective customer relationships.
• Experience with general consulting skills including team facilitation, business case development, strong business analysis skills.
• Experience with LegalTech, specifically litigation involving Workers Compensation, Personal Injury, Social Security Disability, Veterans Benefits, and/or Insurance Defense.
• Systems implementation skills: requirements/process analysis, focus group sessions, conceptual and detailed design, configuration, testing, training, change management, and support.
• Ability to set and manage customer expectations, and work independently on project assignments.

Benefits

• Inclusive and diverse workplace.
• Equal opportunity and affirmative action principles.
• Supportive team environment focused on personal development.
• Opportunity to work with innovative technology in the legal industry.