Supervisor, Smart Home Support - Remote

Overview

The Supervisor, Smart Home Consumer Services will lead the Smart Home team at our Consumer Services Contact Center, acting as a subject matter expert and providing resolution support to associates.

In Short

• Lead and mentor a team of smart home support associates.
• Manage staffing levels and training for the team.
• Resolve elevated customer issues related to smart home products.
• Oversee team performance and strategic initiatives.
• Implement process improvements and ensure compliance.
• Participate in training opportunities for personal and team growth.
• Work rotating and on-call shifts as required.

Requirements

• Bachelor’s degree or 4 years of related experience.
• Minimum of 3 years of supervisory experience, preferably in a call center.
• Proficient in MS Office and contact center tools.
• Knowledge of smart home technologies and networking.
• Strong written and verbal communication skills.
• Ability to multitask and work in a fast-paced environment.
• Flexibility in working hours.

Benefits

• Comprehensive health plans.
• 401(k) program with company contribution.
• Flexible time off benefits.
• Inclusive fertility/adoption benefits.
• Employee Resource Groups for inclusivity.