Senior Manager, Installation Operations - Remote

Overview

The Senior Manager, Installation Operations oversees our residential installation business, leading the performance and relationships of our third-party installation network. This role is responsible for managing the installation customer experience, ensuring operational excellence, and expanding our installation footprint to deliver best-in-class service.

In Short

• Manage multiple external partners who install Moen smart water devices in residential homes.
• Ensure installation operations run smoothly, maintaining high standards for speed and quality.
• Develop and onboard new installation partners to increase coverage and improve quality.
• Create and update installation procedures for efficient order processing.
• Lead continuous improvement initiatives focused on installation success.
• Engage cross-functional stakeholders to resolve issues promptly.
• Communicate with internal teams to support installation services.
• Manage a team of two associates supporting these objectives.

Requirements

• Bachelor’s degree in related field, or equivalent construction or plumbing experience.
• Plumbing license required and Master Plumbing license preferred.
• 5+ years experience in Operations, Logistics, &/or Construction.
• 2 – 5 years managing networks of independent tradespeople.
• Prior experience in construction project management &/or plumbing preferred.
• Ability to communicate effectively across multiple disciplines.
• Thorough understanding of construction &/or plumbing installation project management.
• Position is home-based with travel up to 25% of the time.

Benefits

• Comprehensive health plans.
• Market-leading 401(k) program with company contribution.
• Product discounts.
• Flexible time off benefits.
• Adoption benefits.
• Employee Resource Groups to foster belonging.