Luxury Product Consultant - Remote

Overview

The Luxury Product Consultant is responsible for providing high quality customer care to create a positive experience for customers and consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls and emails from customers when they have product questions, troubleshooting needs and warranty support.

In Short

• Deliver an exceptional consumer experience for luxury products.
• Handle inbound consumer calls to troubleshoot and resolve product or technical issues.
• Utilize technology to assist consumers in identifying products and providing technical guidance.
• Manage challenging consumer situations with professionalism.
• Ensure composure and professionalism in all interactions.
• Achieve daily targets related to call quality and productivity.
• Document consumer details and troubleshooting steps accurately.
• Perform additional duties to support team goals.

Requirements

• High desire to provide luxury service to customers.
• High School diploma or equivalent required.
• 2 years experience in a contact center or customer service environment.
• Excellent professional communication skills required.
• Proficient PC skills, especially in Microsoft Office.
• Ability to thrive in a demanding work environment.

Benefits

• Comprehensive health plans.
• 401(k) program with company contribution.
• Product discounts.
• Flexible time off benefits.
• Inclusive fertility/adoption benefits.