Bilingual Associate Product Consultant - Remote

Overview

The Bilingual Associate Product Consultant at Fortune Brands Innovations will serve as the primary contact for consumers, delivering exceptional support and fostering brand loyalty.

In Short

• Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers.
• Provide empathetic, solution-oriented support for product, technical, and warranty issues.
• Use tools and product knowledge to guide consumers through repair or installation processes.
• Maintain professionalism while handling diverse inquiries.
• Balance customer satisfaction with company policies.
• Document call details and troubleshooting steps accurately.
• Meet daily performance expectations in service quality and productivity.
• Contribute to team goals and engage in continuous learning.
• Perform additional assignments as needed.

Requirements

• High school diploma or equivalent required.
• Minimum 2 years of experience in customer service.
• Fluent in both English and Spanish.
• Excellent verbal and written communication skills.
• Comfortable with PC-based tools and Microsoft Office.
• Able to focus in a remote work environment.
• Must meet internet and workspace requirements.
• Must pass a background check and drug screen.

Benefits

• Full benefits from day one including medical, dental, and vision.
• 401(k) with company match and profit sharing.
• Generous paid time off and product discounts.
• Access to career development programs.
• Inclusive work environment with support for diverse needs.