Associate Product Consultant I - Remote

Overview

The Associate Product Consultant is the first person that consumers interact with when they have general product, installation or warranty questions. In order to provide world class service to our customers, our employees are well trained in Moen products. All incumbents go through 200 hours of training which includes virtual classroom training as well as on the job training where they will be paired with an employee to ensure success on the phones.

In Short

• Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated
• Manages inbound calls from consumers to resolve product and technical support issues
• Efficient use of technology to assist consumers
• Negotiates solutions in challenging/sensitive consumer situations
• Maintains professional composure during interactions
• Achieves daily metrics in call quality and productivity standards
• Records consumer demographics and troubleshooting efforts
• Performs other duties and/or special assignments as needed

Requirements

• Grade 12 diploma or equivalent is required
• Proficient in Microsoft Word and Outlook
• SAP knowledge is an asset
• Good interpersonal communication skills
• English/French bi-lingual capabilities are an asset
• Ability to thrive in a low mobility, high observation work environment
• Must work a flexible schedule and share in schedule rotations
• Must meet internet speed requirements and have a safe workspace

Benefits

• Part of a high-performing team
• Inclusive and diverse culture
• Empowered to think big and make bold decisions
• Opportunity for personal and professional growth