Principal, Sales Operations, Planning & Analysis - Remote

Overview

The Sales Operations Manager plays a critical role in supporting Forterro’s sales function by driving operational efficiency, optimizing sales processes, and ensuring data-driven decision-making that drive our revenue generation efforts. This role is responsible for CRM management, sales analytics and reporting, process improvement, sales compensation tracking and issuance, and sales strategy enablement. You will work closely with sales leadership, marketing, finance, and customer success teams to improve sales productivity and effectiveness.

In Short

• Serve as a day-to-day business partner to the sales team, providing operational support and strategic insights.
• Own CRM management (Salesforce), ensuring accurate and up-to-date sales data.
• Identify and implement process improvements to enhance sales efficiency.
• Train and support sales colleagues on sales tools and CRM best practices.
• Analyze customer inquiries and complaints to improve sales effectiveness.
• Work closely with finance to align sales reporting with business objectives.
• Support the deployment of Salesforce and engage stakeholders for adoption.
• Track and issue sales compensation plans, ensuring accuracy.
• Monitor and optimize the effectiveness of sales incentive programs.
• Collaborate with sales, marketing, and finance teams.

Requirements

• 5+ years in Sales Operations or related field in B2B SaaS or IT/software industry.
• Fluency in French and English; Spanish is a plus.
• Strong experience with Salesforce CRM.
• Proficiency in analyzing sales data for insights.
• Proven ability to streamline sales workflows.
• Experience with sales compensation tracking.
• Strong collaboration and communication skills.
• Familiarity with sales methodologies and revenue forecasting.

Benefits

• Flexible work environment with remote options.
• Opportunities for professional development and training.
• Collaborative company culture.
• Engagement in strategic decision-making processes.
• Access to innovative tools and technologies.