Client Service Team Lead - Latin America - Remote

Overview

The Client Service Team Lead will oversee a team dedicated to providing exceptional luxury travel services, managing high-complexity clients, and ensuring a seamless client experience.

In Short

• Lead a team of Client Service Members in luxury travel.
• Handle VIP and high-complexity client requests.
• Ensure 95%+ SLA adherence and 98%+ quote accuracy.
• Coach and develop team members through daily feedback.
• Optimize travel solutions using industry expertise.
• Collaborate with other teams for seamless operations.
• Propose improvements for workflows and training.
• Maintain high standards of client communication.
• Work in a supportive and growth-oriented environment.
• Engage with global business leaders and high-net-worth clients.

Requirements

• 3+ years in luxury travel or high-touch client service.
• Proficiency in Sabre GDS and premium booking methods.
• Excellent written communication skills.
• Experience in coaching or mentoring team members.
• Ability to stay calm under pressure.
• Background in luxury hospitality is a plus.
• Familiarity with CRM systems or workflow tools is beneficial.
• Passion for travel and optimization strategies.
• Willingness to learn and grow in the role.
• Strong problem-solving skills.

Benefits

• Clear growth path within the company.
• Opportunities to influence team processes.
• Supportive leadership and team development.
• Predictable scheduling and work-life balance.
• Global team collaboration.