Remote Operations Engagement Manager

Overview

FlexTrades is seeking a highly skilled Remote Operations Engagement Manager to join our team. This individual will remotely as a project support partner, ensuring proactive communication, quality execution of operational tasks, milestone tracking, and solution adaptation throughout the project. The Remote Operations Engagement Manager is responsible for building strong, repeatable relationships with Technicians, Clients and Internal Partners to foster business growth.

In Short

• Support up to 75 technicians and up to 30 active clients
• Proactively communicate with Technicians and Clients to ensure successful assignments
• Conduct regular check-ins with Technicians and Clients
• Contribute to project success and growth
• Manage new technician arrivals
• Facilitate kickoff calls with clients
• Handle attendance management and operational functions
• Document all activities in the ATS
• Collaborate interdepartmentally to solve issues
• Engage in monthly professional development training

Requirements

• Previous staffing experience
• 2+ years in a corporate environment
• 1+ years of customer service experience
• Excellent written and verbal communication skills
• Strong problem-solving and organizational skills
• Growth mindset and strong computer skills
• Willingness to work away from home for extended periods
• Comfortable working remotely and on-camera

Benefits

• Competitive salary and bonus plan
• Comprehensive medical, dental, vision, and life insurance
• PTO and more benefits