Head of Customer Success, High-Volume Hiring - Remote

Overview

As the Head of Customer Success, High-Volume Hiring, you will serve as a strategic leader driving growth, retention, and operational excellence across key industries, including Retail & Hospitality, Staffing, and Consumer Gig.

In Short

• Define and execute a customer success roadmap.
• Drive performance through consultative engagement.
• Oversee KPIs across revenue and satisfaction metrics.
• Collaborate with sales and implementation teams.
• Represent the organization in high-volume hiring.
• Build and scale a high-performing Customer Success organization.

Requirements

• Bachelor’s degree or equivalent working experience, MBA preferred.
• 10+ years in account management.
• 5+ years in organizational leadership roles.
• Expertise managing complex accounts exceeding $500K.
• Salesforce CRM proficiency.
• Experience in virtual work environments.

Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with an employer match.
• Competitive and flexible Paid Time Off (PTO).
• Access to tech and growth opportunities.