Head of Customer Success - Remote

Overview

The Head of Customer Success will lead the customer success management team, driving outcomes and managing relationships for Arkatechture’s managed services platform.

In Short

• Lead and manage the Customer Success team.
• Drive customer success outcomes for Arkalytics accounts.
• Develop executive-level understanding of accounts.
• Expand revenue through cross-sell and up-sell opportunities.
• Maintain high customer renewal rates.
• Influence future lifetime value through customer satisfaction.
• Collaborate across teams to enhance customer relationships.
• Ensure timely resolution of customer issues.
• Establish customer service best practices.
• Monitor community feedback and contribute to user groups.

Requirements

• 5+ years in a client-facing role.
• Strong focus on customer goals and strategies.
• Ability to influence through negotiation and consensus.
• Self-sufficient and driven.
• Strong empathy for customers.
• Analytical and process-oriented mindset.
• Excellent communication and presentation skills.
• Leadership experience.
• Experience with data management projects.
• Bachelor’s degree in a relevant field.

Benefits

• Flexible remote work policy.
• 4-day workweek after 3 years.
• Generous paid time off and holidays.
• Medical and life insurance options.
• 401(k) retirement plan with company match.
• Training and certification reimbursement.
• Milestone recognition programs.