Customer Success Director, Strategic Accounts - Remote

Overview

The Customer Success Director, Strategic Accounts is responsible for managing enterprise-level accounts, growing revenue through strategic account plans, and ensuring client satisfaction while maintaining service levels.

In Short

• Manage strategic accounts to grow revenue
• Develop and maintain strategic account plans
• Coordinate with clients and internal teams
• Identify upsell opportunities for products
• Prepare quarterly and annual business reviews
• Maintain knowledge of competitive offerings
• Document action plans for clients
• Provide solutions to business problems
• Establish excellent customer relationships
• Manage contractual documentation and proposals

Requirements

• Bachelor's Degree (MBA preferred)
• 8+ years in sales account management
• Experience with complex solutions and C-level relationships
• Proficiency in MS Office applications
• Familiarity with reporting tools like Looker and PowerBI
• Experience with Salesforce
• Strong communication and interpersonal skills
• Excellent time-management and organizational skills
• Ability to analyze problems and provide solutions
• Willingness to travel up to 25%

Benefits

• Remote work with occasional travel
• Medical, Vision, and Dental plans
• 401k with employer match
• Competitive Paid Time Off and holidays
• Access to tech and growth opportunities