Account Director - Customer Success - Remote

Overview

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance—LMSs, courses, videos, articles, projects, and real-world skill insights—and match you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent—driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development.

In Short

• Own gross and net retention targets, driving renewal and upsell motions within your portfolio of enterprise accounts.
• Lead strategic account planning to identify opportunities for growth, ensure client satisfaction, and address potential risks.
• Proactively manage value realization, ensuring customers achieve measurable outcomes and ROI from the Degreed solution.
• Build and maintain executive relationships, becoming a trusted advisor to economic buyers and executives.
• Navigate change management processes within large enterprises, guiding clients through transitions to maximize adoption and value.
• Leverage product knowledge and consulting expertise to design solutions tailored to client needs and goals.
• Deliver impactful executive business reviews, showcasing progress, insights, and recommendations for future success.
• Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services teams to meet client objectives.
• Monitor and analyze success metrics, using data to inform strategies and drive client engagement.
• Identify and pursue expansion opportunities, negotiating contracts and closing deals to grow revenue and enhance the client experience.

Requirements

• Expertise in proactively managing to and delivering measurable ROI and value realization through a consultative approach.
• Proven ability to identify growth opportunities, execute renewal and upsell motions, and proactively mitigate risks.
• Strong interpersonal and executive presence to build trust and credibility with economic buyers and senior executive stakeholders.
• Experience navigating and implementing change within large enterprise environments.
• Understanding of Learning & Development and talent strategies to align Degreed’s solutions with client goals.
• Ability to translate product features into tailored solutions that address client needs.
• Prowess in leading complex enterprise negotiations, navigating multiple buyer and procurement stakeholders, and effectively managing objections.
• Familiarity with frameworks like value selling or MEDDPICC for effective negotiation and expansion strategies.
• Proficiency in using metrics to inform decisions and present insights to clients.
• Superior verbal, written, and presentation skills, with the ability to distill complex ideas into actionable recommendations.

Benefits

• Comprehensive benefits package designed to support your well-being, growth, and success.
• Flexible work arrangements tailored to each role.
• Opportunities for continuous development of skills and career growth.
• Inclusive and adaptable work environment.
• Collaboration and teamwork culture.