Associate Customer Experience Specialist - Japanese Bilingual - Remote

Overview

The Associate Customer Experience Specialist will support clients and candidates in Japanese and English, providing empathetic service through various communication channels.

In Short

• Log into business applications and remain available during scheduled hours.
• Respond to customer inquiries via chat, voice, and email.
• Use targeted questions to understand and resolve customer needs.
• Navigate multiple systems efficiently while documenting actions.
• Maintain professional communication in all interactions.
• Handle customer escalations with professionalism.
• Document all customer interactions accurately.
• Collaborate with internal teams for timely resolutions.
• Participate in ongoing training and development.
• Meet performance goals and apply feedback for improvement.

Requirements

• Fluency in Japanese and English.
• 2+ years in a customer-facing or support role is a plus.
• Strong multitasking skills and ability to work across systems.
• Excellent communication skills.
• Calm under pressure with a solution-focused mindset.
• Detail-oriented with strong documentation habits.
• Willingness to learn and adapt in a fast-changing environment.
• Familiarity with Microsoft Windows OS and CRM tools.

Benefits

• Remote/hybrid role with company-provided equipment.
• Must have a private workspace and reliable internet.
• On-camera presence required for meetings and interactions.
• Night shift work schedule.