Client Leadership Manager - Remote

Overview

Join Firework, a leader in AI-powered video commerce, as a Client Leadership Manager to drive customer success and foster growth-oriented partnerships in the Middle East market.

In Short

• Act as a strategic business partner for mid-market and enterprise accounts.
• Grow customer lifetime value through upselling and reducing churn.
• Provide exceptional service experiences, including onboarding and strategy recommendations.
• Collaborate with Sales and RevOps to improve renewal and upsell rates.
• Collect customer feedback to enhance product adoption.
• Analyze customer behavior for value-driven insights.
• Conduct regular business reviews to demonstrate ROI.
• Support day-to-day business operations and process improvements.

Requirements

• Bachelor’s degree required.
• 5+ years of customer success experience in B2B SaaS.
• Proven ability to manage revenue-related KPIs.
• Strong commercial acumen and track record of revenue growth.
• High attention to detail and ability to multitask.
• Excellent communication and relationship-building skills.
• Balanced mix of creative and analytical skills.
• Fluency in Arabic is required.

Benefits

• Opportunity to work in a high-growth, team-centric environment.
• Engage with innovative commerce solutions.
• Collaborate cross-functionally to solve complex challenges.
• Drive meaningful impact in digital commerce.