Onboarding Manager, Customer Experience - Remote

Overview

As an Onboarding Manager, you will partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process.

In Short

• Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout.
• Partner closely with Account Executives to ensure smooth customer handoff experience.
• Understand customer goals and successfully manage their onboarding timeline towards value.
• Work with Solutions Consultants, Design Advocates and Product Support to effectively execute against the customer onboarding process.
• Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities.
• Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption.
• Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers.

Requirements

• 4-6 years of experience in a customer facing role working with technical products.
• B2B SaaS experience with a technical product.
• Proven project management skills and experience working with multiple customers concurrently.
• Excellent oral and written communication skills.
• Experience speaking to customers representing different personas across both function and seniority.
• Consultative approach; ability to navigate complex business needs and technical requirements.
• Written and spoken fluency in English and German.

Benefits

• Opportunity to work in a dynamic and evolving environment.
• Collaborative team culture focused on growth and development.
• Access to resources for training and education.
• Potential for career advancement within the company.
• Supportive workplace that values diversity and inclusion.