Experience Technical Operator - Remote

Overview

The Experience Technical Operator role is pivotal to the successful delivery of our experiences in Orlando. You will be the main point of contact for the technical production of the experience, always ensuring world class delivery and exceptional customer service.

In Short

• Develop a thorough knowledge of experience equipment and proprietary programs and systems.
• Ensure all experience programs and systems are checked and prepared for each day of operations.
• Operate experience programs and systems throughout each day’s sessions.
• Monitor participants to ensure their safety and best guest experience.
• Deal with any emergency repairs and fixes to equipment.
• Maintain a safe working environment at all times.
• Communicate effectively with management and proper teams.
• Participate in all required safety classes.
• Flexible schedule may be required.
• Live events and/or theme park experience is a plus.

Requirements

• Knowledge of general live entertainment equipment (lighting, audio, video, SFX, RFID systems, VR).
• Strong communication and customer service skills.
• Excellent planning and organizational skills.
• Ability to problem-solve and think quickly on your feet.
• Knowledge in Google platforms.
• Ability to stand for extended periods of time.
• Reliable transportation and ability to arrive on time for scheduled shifts.
• Strong commitment to equity, diversity, inclusion and accessibility.
• Moderate level of physical ability is required.
• Staff encouraged to have knowledge and a certain passion for the brand.

Benefits

• Inclusive and diverse workspace.
• Opportunity to work with a global community.
• Engagement in live entertainment experiences.
• Professional development opportunities.
• Flexible working hours.