Digital Sales Representative - Remote

Overview

As a Digital Sales Representative at Ferguson, you will be responsible for providing outstanding customer service through sales, enhancing opportunities within every call to drive revenue and overall company growth.

In Short

• Handle inbound call/chat volume, taking 40-50 customer interactions daily.
• Complete monthly Brand Sales Trainings (BST).
• Maintain excellent customer service standards and problem-solving skills.
• Log and retain precise customer information in Salesforce.com.
• Proactively identify and report issues encountered during workflow.
• Work collaboratively with a team of 15-20 sales associates.
• Measure success through call quality and profit dollars generated.
• Must be highly detail-oriented and possess superior interpersonal skills.
• Meet schedule adherence requirements as per Genesys phone system.
• Demonstrate strong verbal communication skills.

Requirements

• High School diploma or equivalent.
• 1-2 years of prior sales, retail, or customer service experience.
• Experience with critical thinking tools to solve customer issues.
• Proficient in Microsoft Office and Google Office suites.
• Ability to type 40+ WPM for phone and 45+ WPM for chat.
• Strong organizational skills and self-motivated.
• Reliable and consistent internet connection.
• Adaptable approach to work.

Benefits

• Competitive base salary starting at $21.50.
• Eligibility for annual bonus program.
• Excellent benefits package including health, dental, and vision.
• Paid time off and life insurance.
• 401(k) with company match.
• Mental health coverage and family-building benefits.
• Community involvement opportunities.
• Associate discounts.