Solutions Expert - Remote

Overview

Fello is not just reshaping the real estate industry; we're revolutionizing it. With our innovative, high-tech tools, we empower agents and teams to excel in a rapidly changing market. As a VC-backed startup already witnessing tremendous growth, Fello offers an exciting opportunity for forward-thinking individuals to be part of our success story. If you are passionate about leveraging data and insights to drive product innovation and enhance user experiences, we are eager to have you on our team!

In Short

• Client facing role focused on onboarding and support.
• Educate clients on Fello portal features.
• Technical configurations for client systems integration.
• Testing integrations with CRM, Website, and Email.
• Collaborate with Sales and Customer Success teams.
• Manage support queue and maintain response times.
• Strong analytical skills for data analysis and reporting.
• 2-3 years of experience in consulting or implementation roles.
• Excellent communication and problem-solving skills.
• Competitive compensation and flexible PTO.

Requirements

• Bachelor’s degree in Computer Science or similar.
• Proven multitasking ability in a dynamic environment.
• Ability to work effectively with stakeholders at all levels.
• Experience prioritizing customer requests with urgency.
• Strong project management and organizational skills.

Benefits

• Competitive compensation package.
• Flexible Paid Time Off (PTO).
• Comprehensive health benefits.