Customer Experience Coordinator - Remote

Overview

Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. We are seeking a Customer Experience Coordinator who will be the voice of Felix and advocate for our customers to ensure the highest level of care throughout the customer lifecycle.

In Short

• Provide personalized communication to Felix users across various mediums.
• Collaborate with pharmacy, medical, and logistics partners.
• Ensure timely fulfillment of orders.
• Document user issues to contribute to support improvements.
• Drive user education on pricing, processes, and products.
• Share learnings across departments to enhance customer care.
• Participate in product strategy for customer care.
• Manage community inquiries on social media platforms.

Requirements

• Experience in a customer service environment.
• Technologically savvy and eager to learn.
• Ability to explain technical issues clearly.
• Strong problem-solving skills.
• Availability to work weekends.
• Bilingual in English and French is an asset.

Benefits

• Full medical, dental, and vision benefits.
• Maternity/paternity policy.
• 3 weeks' vacation.
• Competitive compensation.
• Stock option grant.
• Remote work flexibility across Canada.
• Collaborative and high-performing team culture.
• Impact at an early-stage technology company.
• Professional development opportunities.