Customer Lifecycle Marketing Specialist - Remote

Overview

Are you a creative strategist who thrives on making an impact at scale? Do you love turning customer insights into programs that drive real results? Are you energized by the challenge of building something new within a fast-growing, mission-driven team? Then we’re looking for you!

In Short

• Design and improve a scalable SMB programming system for customer engagement.
• Execute multi-channel customer communication campaigns.
• Host customer-facing webinars and virtual events.
• Develop customer education content to enhance self-sufficiency.
• Build and manage automated workflows in CRM.
• Analyze customer data to identify trends and pain points.
• Collaborate with the Customer Outcome Manager team.
• Track and optimize program performance metrics.
• Identify upsell and cross-sell opportunities.
• Serve as a Customer Outcome Manager for select accounts.

Requirements

• Experience in customer engagement and marketing.
• Strong communication and collaboration skills.
• Proficiency in CRM tools like Planhat.
• Ability to analyze data and derive insights.
• Experience in webinar hosting and content creation.
• Creative problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Willingness to travel for customer events.

Benefits

• Opportunity to work in a fast-paced, collaborative environment.
• Be part of a mission-driven team with a strong customer focus.
• Competitive salary and benefits package.
• Professional development opportunities.
• Engaging work culture that values innovation.