Senior Application Support Engineer (Fully Remote)

Overview

As a Senior Application Support Engineer at EXUS, you will provide remote support to clients on the operation and maintenance of EXUS installations, contributing to the revolutionization of credit risk management.

In Short

• Provide remote support to clients
• Manage incident registration through EXUS’ Helpdesk software
• Analyze and resolve reported incidents
• Develop Change Requests and maintain EXUS’ proprietary software
• Monitor and perform health checks on cloud environments
• Mentor less experienced team members
• Communicate regularly with clients
• Work across different time zones
• Be part of a diverse and multidisciplinary team
• Contribute to a positive and inspiring work environment

Requirements

• Experience in application support
• Proficiency in PL/SQL Developer
• Strong problem-solving skills
• Ability to work in a team
• Excellent communication skills
• Experience with cloud environments
• Willingness to work in different time zones
• Mentoring experience is a plus
• Positive attitude and eagerness to learn
• Commitment to the company’s values

Benefits

• Creative and fun working environment
• Opportunity to work with a diverse team
• Chance to contribute to meaningful projects
• Support for professional development
• Flexible working arrangements
• Engagement in a company with a strong vision
• Involvement in innovative technology solutions
• Positive company culture
• Commitment to the greater good
• Opportunity to be a role model in the industry