Vendor Manager, Service Network - Remote

Overview

The Vendor Manager, Service Network is responsible for the strategic oversight and operational management of our repair network, ensuring growth, profitability, and customer satisfaction through effective management of service quality and costs.

In Short

• Lead daily operations of the repair network.
• Ensure achievement of growth, customer satisfaction, and profitability objectives.
• Define and execute a strategic vision for service operations.
• Expand service network coverage to meet business demands.
• Manage relationships with service partners.
• Conduct pricing negotiations and partnership agreements.
• Develop servicing scorecards and key performance metrics.
• Implement business strategies to improve operational processes.
• Collaborate with service partners to enhance servicing outcomes.
• Utilize analytical skills for problem-solving and process improvement.

Requirements

• Bachelor’s degree or equivalent experience.
• 5 – 7 years of management experience in a related field.
• Expertise in third-party network management.
• Exceptional interpersonal and negotiation skills.
• Strong communication and organizational skills.
• Proficiency in data analysis tools (e.g., Excel, PowerBI, Tableau).
• Results-oriented mindset.
• Proactive problem-solving abilities.
• Ability to thrive in a dynamic environment.

Benefits

• Collaborative work environment with a diverse team.
• Competitive salary based on experience.
• Full medical, dental, and vision benefits.
• Stock options in a growing startup.
• Flexible paid time off policy.
• 401(k) with financial guidance.