Claims Adjudication Specialist - Remote

Overview

As a Claims Adjudication Specialist at Extend, you will play a crucial role in evaluating claims related to Product and Shipping Protection plans, ensuring accurate adjudication decisions and providing exceptional customer experiences.

In Short

• Evaluate claims for Product and Shipping Protection plans.
• Ensure accurate adjudication decisions.
• Handle escalated claims requiring advanced analysis.
• Conduct investigations into suspected fraudulent activities.
• Engage with internal stakeholders to identify process improvements.
• Utilize technology tools for claims adjudication.
• Deliver timely resolutions while maintaining customer satisfaction.
• Work in a fast-paced environment with high claim volumes.
• Communicate effectively with customers and internal teams.
• Make recommendations for automating tasks.

Requirements

• 3-5 years of experience in customer service or claims management.
• Excellent verbal and written communication skills.
• Ability to adapt to frequent changes in processes and technology.
• Active adjuster licenses preferred.
• Experience with claims management systems and Google Suite.
• Strong analytical and decision-making skills.
• Ability to thrive in high-volume environments.

Benefits

• Competitive salary based on experience.
• Full medical, dental, and vision benefits.
• Stock options in a growing startup.
• Generous and flexible paid time off policy.
• 401(k) with financial guidance.