Tier 2 Client Support Representative - Health - Remote

Overview

The Tier 2 Client Support Representative will manage complex issues escalated from internal teams related to the Patient Access Curator suite of products, working with various stakeholders to resolve issues.

In Short

• Manage complex issues related to the Patient Access Curator platform.
• Troubleshoot payer issues and internal support cases.
• Engage clients via support cases, email, and phone.
• Determine severity and scope of issues.
• Manage client and user payer configurations.
• Oversight of small to medium-sized projects.
• Work with internal technical teams and trading partners.
• Handle a large caseload of escalated issues.
• Maintain professionalism with frustrated customers.
• Flexibility to manage unforeseen situations.

Requirements

• 3+ years of client support experience.
• Experience in healthcare revenue cycle.
• Knowledge of ANSI X12 message structure (270/271).
• Strong analytical skills.
• Ability to prioritize tasks effectively.
• Bachelor's degree in a related field.
• Flexibility for evening and weekend availability.
• Ability to build trust with clients.
• Patience in handling repetitive issues.
• Detail-oriented approach.

Benefits

• Competitive compensation and bonus plan.
• Comprehensive medical, dental, and vision benefits.
• Flexible work environment (remote, hybrid, or in-office).
• Flexible time off including volunteer time.
• Recognition for DEI, work/life balance, and wellness initiatives.