Tier 1 Client Technical Representative - Health - Remote

Overview

The Tier 1 Client Technical Representative will manage complex issues related to the Patient Access Curator suite of products, working with clients and internal teams to troubleshoot and resolve issues.

In Short

• Manage complex issues escalated from internal teams.
• Troubleshoot issues related to the Patient Access Curator platform.
• Handle complex payer issues.
• Oversee small to medium size projects.
• Manage a large caseload of support issues.
• Engage with clients via support cases, email, and telephone.
• Determine severity and scope of inquiries.
• Manage client payer configurations.

Requirements

• Bachelor's degree in business, healthcare management, or related field.
• 2+ years experience in healthcare IT.
• Experience with healthcare EDI transactions and ANSI X12 message structure.
• Strong analytical skills and attention to detail.
• Ability to manage frustrated customers with patience.
• Flexibility to handle unforeseen situations.
• Ability to prioritize tasks effectively.
• Build relationships with clients and partners.
• Willingness to work flexible hours as needed.

Benefits

• Competitive compensation and bonus plan.
• Core benefits including medical, dental, vision, and 401K matching.
• Flexible work environment with remote options.
• Flexible time off including vacation and holidays.
• Commitment to diversity, equity, and inclusion.