Service Desk Analyst with French - Remote

Overview

As a Service Desk Analyst with French, you will provide service support for Decision Analytics software applications to EMEA clients, ensuring effective resolution of issues and maintaining high client satisfaction.

In Short

• First point of contact for internal and external users.
• Manage incident desk functions for DA Software and Hosted Solutions.
• Log, manage, escalate, and prioritize incidents.
• Ensure services are delivered within agreed service levels.
• Provide monthly reports on software utilization.
• Assist in creating and managing SLAs and OLAs.

Requirements

• High level of French and English language proficiency.
• Client-focused with strong communication skills.
• Previous Service Desk experience.
• Experience in issue analysis and logging incidents.
• Familiarity with Service Desk User Manual.

Benefits

• Excellent work conditions and team spirit.
• Comprehensive social benefits package.
• 25 days paid vacation plus additional days for special occasions.
• Opportunity for flexible working hours and home office.
• Career development supported by learning programs.