Senior Service Design & Transition Manager - Remote

Overview

The Senior Service Design & Transition Manager will ensure a structured approach to Service Design and Transition for new or changed services, collaborating across multiple business areas to ensure operational readiness.

In Short

• Ensure new and modified services are designed and transitioned into operational use.
• Manage the service lifecycle from concept to retirement.
• Act as the central contact for sales teams regarding client bids.
• Coordinate with ITSM teams on commercial service design.
• Develop documentation for new/changed services.
• Assess service health and capture improvements.
• Identify risks and develop mitigation plans.
• Ensure a world-class customer experience throughout the service lifecycle.
• Advocate for best practices in Service Design and Transition.
• Guide awareness of standard processes across teams.

Requirements

• 5+ years of experience in service design and transition.
• Experience with senior stakeholders across departments.
• ITIL 4 experience.
• Excellent written and verbal English.
• Experience delivering improvements through Agile methodologies.
• Familiarity with modern service delivery frameworks.
• Ability to communicate technical issues to non-technical people.
• Understanding of business and service strategy impact on practices.

Benefits

• Career pathway for professional growth with access to training.
• Excellent work conditions and strong team spirit.
• Comprehensive social benefits package.
• Work-life balance with 25 days paid vacation.
• Flexible working hours and Home Office opportunity.