Salesforce Admin – Service Desk Operations - Remote

Overview

The Salesforce Admin will support the Partner Solutions client/member platform and associated services, providing excellent customer service and resolving application issues.

In Short

• Research and diagnose complex software issues raised by clients.
• Assess alert and exception conditions raised by Operations teams.
• Develop, test, and implement SQL queries for issue analysis.
• Examine error logs and database content to determine problem causes.
• Document and implement workaround solutions.
• Create and manage production/staging support tickets.
• Document processes and technical instructions for future reference.
• Support Salesforce and MuleSoft integration issues.
• Work with various programming and web technologies.
• Handle on-call activities as needed.

Requirements

• Bachelor's Degree in Computer Science or related field.
• 3+ years of development or technical support experience.
• Salesforce Admin Certification.
• Experience with API and SDK integration.
• Knowledge of programming and software development concepts.
• Ability to analyze logs and troubleshoot issues.
• Experience with ServiceNow ITSM.
• Demonstrated problem-solving skills.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment with remote options.
• Flexible time off including vacation and sick leave.
• Recognition as a great workplace.