Service Desk Admin II - Remote

Overview

The Service Desk Admin II is responsible for providing technical assistance and support related to computer systems, hardware, or software, ensuring efficient operations and excellent service to internal and external clients.

In Short

• First point of contact for technical assistance via phone or email.
• Remote troubleshooting and local IT support.
• Lead IT projects and process improvements.
• Manage service desk tickets and provide user training.
• Install and maintain computer systems and hardware.
• Create technical documentation and knowledgebase articles.
• Collaborate with IT Systems Engineers on projects.
• Respond to helpdesk tickets and ensure issue resolution.
• Order hardware and software as needed.
• Maintain daily performance of computer systems.

Requirements

• Associate degree in computer science/MIS or similar field preferred.
• 4+ years of end-user support experience.
• Strong problem-solving and communication skills.
• Knowledge of Microsoft Desktop OS and Office 365.
• Ability to work under pressure and customer service focus.
• Experience with basic networking equipment troubleshooting.
• Detail-oriented with excellent verbal and written communication.
• Ability to lift and/or move equipment (10 to 50 lbs).

Benefits

• Flexible schedule with operational hours from 8:00 am to 8:00 pm.
• Opportunities for professional development and training.
• Supportive work environment with a focus on employee well-being.
• Equal employment opportunity employer.