Service Desk Admin I – Orders & Billing - Remote

Overview

The Service Desk Admin I – Orders & Billing works directly with our Partners to address basic billing scenarios and ensures orders are facilitated successfully. They assist partners in processing orders through checkout and address the general and specific billing scenarios that arise from checkout.

In Short

• Monitors and manages support case queues within ServiceNow
• Performs troubleshooting regarding ordering and billing-defined issues
• Receives/makes calls and has screen share sessions with Partners
• Escalates work to other teams for billing/ordering issues
• Provides feedback and troubleshooting efforts on issues and bugs
• Collaborates with sales team engineers for billing alignment
• Documents processes and generates knowledge base articles

Requirements

• At least two (2) years of previous work experience
• Entry-level experience diagnosing problems with software and cloud products
• Excellent typing skills for service request details
• Excellent analytical and problem-solving skills
• Passion for learning
• Customer service oriented and team player
• Professional communication skills
• Ability to multi-task and adapt quickly
• Self-motivated in a fast-moving environment

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• Career Development Programs
• Stock Option Eligibility