Relationship Management Manager - Employer Services - Remote

Overview

The Relationship Management Manager, Employer Services builds and maintains positive relationships with clients, driving business growth, and leading a team of Relationship Managers. Your role will involve strategic planning, customer service, and sales management to enhance profitability and customer satisfaction.

In Short

• Manage revenue performance across assigned accounts, including forecasting, renewals, retention trends, and growth opportunities.
• Leverage VOC, client feedback, and service metrics to improve customer satisfaction.
• Establish and drive accountability for team KPIs, objectives, and performance outcomes.
• Lead, coach, and develop Relationship Managers through performance management and mentoring.
• Use business, operational and analytical skills to assess portfolio health and mitigate risk.
• Present business reviews and strategic recommendations to clients and senior leaders.
• Maintain awareness of market conditions and industry developments.
• Report to the Sr. Director Relationship Management.

Requirements

• Bachelor's degree or equivalent experience.
• 3+ years of experience in sales/account management leadership.
• Financial knowledge, including experience managing revenue performance.
• Experience using VOC insights to improve client experience.
• Knowledge of Employer Services and related areas.
• Proficiency with CRM platforms and sales/account management systems.
• Customer-focused with experience building trusted relationships.

Benefits

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Fully remote environment.
• Flexible time off including volunteer time off and paid holidays.