Manager, Client Relationship Management - Remote

Overview

Guideline is seeking a Manager on the Customer Success team to oversee a group of Client Relationship Managers. This role focuses on enhancing client experience and managing a team effectively.

In Short

• Manage a team of Client Relationship Managers
• Lead daily activities with minimal oversight
• Improve team KPIs like retention and client health
• Implement strategic goals and projects
• Collaborate with technical teams for product enhancements
• Handle client escalations across various channels
• Hire high-performing team members
• Advocate for clients with internal stakeholders

Requirements

• 6+ years in a client-facing role, ideally in SaaS or Fintech
• 3+ years managing a high-performing team
• Experience in data reporting and analysis
• Ability to lead large-scale projects
• Proficient in Salesforce or CRM tools
• Exceptional communication skills
• Adaptable to fast-paced environments
• Innovative and able to manage ambiguity
• Passionate about technology and client solutions
• Bachelor's degree required
• Professional designations preferred

Benefits

• Comprehensive health insurance options
• Paid parental leave
• Flexible time off policy
• 401(k) plan with company contributions
• Paid Sabbatical after 5 years
• Annual learning and development stipend