Lead Client Technical Analyst - Healthcare - Remote

Overview

The Lead Client Technical Analyst is a subject matter expert at Experian Health, assisting with training, quality assurance, and escalations while managing casework and projects.

In Short

• Learn how Experian Health products work and integrate across all platforms
• Understand how new product and service changes impact support
• Master responsibilities of Tier 2 Analysts
• Respond to all submitted/escalated issues
• Assist with escalations and quality assurance
• Provide internal support regarding workflow
• Serve as support expert in meetings
• Identify areas for process improvement
• Manage multiple projects concurrently
• Mentor and train new representatives

Requirements

• 5 years of experience in a technical analyst or technical customer service role
• Healthcare revenue cycle experience required
• Knowledge of ANSI X12, 835, 837, 277, and 999
• Safeguard sensitive patient health information through HIPAA regulations
• Support products on standalone and integrated platforms
• Knowledge of ticketing service platforms
• Excellent communication skills
• Highly analytical with intensive research experience

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment
• Flexible time off including volunteer time off and paid holidays
• Explore all exciting benefits at Experian