ESM Program Operations Analyst - Remote

Overview

The ESM Program Operations Analyst will support the execution and optimization of operational processes for Experian Consumer Services programs, focusing on financial services products and process improvements.

In Short

• Coordinate operational activities across financial services programs.
• Track and report performance using KPIs and SLAs.
• Analyze operational data to identify trends, risks, and improvement opportunities.
• Collaborate with cross-functional teams to ensure alignment and execution.
• Support documentation and enhancement of operational workflows.
• Contribute to process improvements and manage small projects with growth potential.

Requirements

• 1–3 years of experience in operations, project coordination, business analysis, or a related field.
• Organizational and analytical abilities, with comfort using tools like Excel, Tableau, SQL, or similar platforms.
• Clear and effective communication skills, with the ability to manage multiple priorities in active environments.
• Proactive and curious mindset, with a passion for identifying opportunities and solving challenges collaboratively.
• Interest or experience in financial services, FinTech, or consumer products.
• Collaborative team contributor, committed to integrity, continuous growth, and driving positive change.

Benefits

• Medical, life and dental insurance.
• Flex Work/Work from home.
• Paid time off.
• Annual Performance Bonus.
• Education Reimbursement.
• Family Bonding and Bereavement Leave.
• Referral Program.