End User Services Team Lead - APAC - Remote

Overview

The End User Services (EUS) Team Lead manages the overall delivery of end user services in the Asia Pacific region, focusing on Help Desk and Field Services operations.

In Short

• Leads operational team for Help Desk and Field Services.
• Monitors daily support operations for timely resolution of incidents.
• Ensures IT needs of end users are met efficiently.
• Analyzes workflows to identify and implement improvements.
• Oversees lifecycle management of end user hardware and software.
• Generates reports on team performance and user feedback.
• Maintains accurate documentation of support processes.
• Requires 5+ years of technical or managerial experience.
• Strong customer service and communication skills needed.
• Experience in ITIL and ITSM is essential.

Requirements

• 5 or more years of related technical and/or managerial experience.
• Exceptional customer service and problem-solving skills.
• Advanced reporting skills in Microsoft Excel.
• Infrastructure subject matter expertise in ITIL and ITSM.
• Excellent documentation skills and attention to detail.
• Aspire to a culture of service excellence.
• Ability to work in culturally diverse teams.

Benefits

• Opportunity to work with a global leader in information services.
• Engagement in innovative technologies and services.
• Collaborative work culture focused on service excellence.