Team Lead, Client Services - Remote

Overview

The Team Lead in Client Services at EXANTE is responsible for setting the standard for exceptional client experiences by leading a high-performing team, streamlining processes, and ensuring operational excellence.

In Short

• Lead, mentor, and inspire the Client Service team.
• Streamline workflows to boost efficiency and productivity.
• Manage performance and conduct regular reviews.
• Ensure high service standards through quality control measures.
• Drive strategic initiatives to enhance client satisfaction.
• Collaborate with cross-functional teams for client solutions.
• Utilize client feedback for continuous improvement.
• Deliver actionable performance reports to stakeholders.
• Foster a collaborative, client-first culture.
• Participate in hiring and onboarding processes.

Requirements

• Proven leadership in a client service role.
• Expertise in team management and performance coaching.
• Experience in operational aspects like queue management.
• Strong verbal and written communication skills.
• Data-driven analytical problem-solving abilities.
• Proven ability to collaborate across teams.
• Competence in creating and presenting reports.
• Ability to thrive in a fast-paced environment.
• Integrity and a strong team player mindset.
• Hands-on, solution-oriented attitude.

Benefits

• Competitive salary & performance-based bonuses.
• Corporate benefits with flexible options.
• Inspiring culture and informal work environment.
• Ongoing education & training programs.
• Opportunities for networking in corporate events.
• Global career opportunities.