Director of UI Claims Operations - Remote

Overview

The Director of UI Claims Operations will lead a high-performing team to ensure operational excellence and compliance oversight in claims operations.

In Short

• Lead a team of Claims Managers and Hearing Coordinators.
• Ensure operational excellence across client assignments.
• Manage desk volume and compliance oversight.
• Serve as a liaison for client implementations and sales discussions.
• Act as the highest point of escalation for UI-related inquiries.
• Support managers during client-facing escalations.
• Provide strategic guidance and resolution.
• Maintain professionalism reflecting commitment to client success.
• Report to Senior Director Unemployment Cost Management.
• Work in a fast-paced, client-facing environment.

Requirements

• 3+ years of experience in claims operations or client services.
• Knowledge of UI systems and SIDES compliance.
• Excellent communication skills.
• Strong escalation management skills.
• Ability to thrive in a fast-paced environment.

Benefits

• Great compensation package with a 15% annual performance bonus.
• 3 weeks of vacation per year starting on the first day.
• 401K with a 4% company match.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.