Client Technical Specialist - Healthcare - Remote

Overview

The Client Technical Specialist will provide outstanding software support to clients, focusing on the Bad Plan Code Detection product, ensuring correct insurance plan registration for patients.

In Short

• Provide implementation and support services for healthcare software.
• Troubleshoot product and technical issues.
• Manage client-related issues using Salesforce CRM.
• Educate customers on maximizing product use.
• Maintain knowledge of product and service changes.
• Monitor system status and initiate customer communications.
• Escalate complex issues to technical resources.
• Document reusable solutions for internal and external use.
• Build relationships with customers to enhance brand loyalty.
• Work from home in a permanent role.

Requirements

• Bachelor's degree preferred.
• 2 years' experience in customer/technical support or healthcare IT.
• Strong analytical skills.
• Experience with Boolean logical expressions.
• Ability to handle support requests from various channels.
• Experience interpreting requests for technical and non-technical clients.

Benefits

• Medical, life, and dental insurance.
• Flex Work/Work from home options.
• Paid time off and annual performance bonus.
• Education reimbursement and family bonding leave.
• Referral program and more.