Client Success Manager - Healthcare Technology - Remote

Overview

The Client Success Manager will partner with various teams to ensure a seamless experience for clients using Experian Health products, focusing on relationship management and product expertise.

In Short

• Report to the Client Operations Organization and partner with Sales and Relationship Management teams.
• Understand client implementations to facilitate updates and fixes.
• Collaborate with Customer Support and Optimization teams.
• Evaluate customer use of healthcare products to recommend best practices.
• Develop expertise in Claimsource, Denial Manager, and related products.
• Partner on Quarterly Business Reviews to showcase client successes.
• Develop strategies to improve client retention and engagement.
• 5+ years in healthcare IT and revenue cycle management required.
• Travel to client sites required (20-25%).
• Flexible work environment with remote options available.

Requirements

• 5+ years' experience in healthcare IT industry and revenue cycle.
• 3+ years' experience in account management for healthcare revenue cycle.
• 2+ years' experience with Claimsource and similar products.
• 2+ years' Salesforce or similar CRM expertise.
• 2+ years' hands-on Epic expertise.
• Bachelor's degree or equivalent experience.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.