Client Relationship Manager - Health - Remote

Overview

As Client Relationship Manager at Experian Health, you will partner with the Regional Sales Director and internal teams to build strong client relationships, ensure satisfaction, and drive account growth.

In Short

• Manage day-to-day client relationships and support issue resolution.
• Lead Client Business Reviews with Sales and document action items.
• Conduct periodic Workflow Assessments and provide recommendations.
• Guide clients through the transition from implementation to ongoing management.
• Collaborate with internal teams to resolve service tickets.
• Promote the use of the Customer Community for support and resources.
• Identify cross-sell, upsell, and expansion opportunities.
• Monitor product usage and ensure alignment with client goals.
• Maintain client documentation in Salesforce.
• Meet performance metrics and KPIs for assigned accounts.

Requirements

• Bachelor's degree or equivalent experience.
• 4+ years experience in the healthcare IT industry.
• Proficient in Salesforce.
• Conceptual understanding of GenAI, CoPilot, or GPT functionality.
• Understanding of the Healthcare Revenue Cycle.
• Team player with strong collaboration skills.
• Flexible with changing organizational needs.
• High degree of professionalism for client interactions.
• Travel up to 25-30% required.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote or hybrid.
• Flexible time off including volunteer time off and holidays.
• Explore all exciting benefits on the company website.