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Customer Success Manager - Salesforce Quote to Cash - Remote

Posted 1 week ago
Customer Service
Full Time
USA

Overview

Are you ready to step into a role where strategic thinking meets empathetic problem-solving? At Expedite Commerce, we're on the hunt for passionate professionals who love helping customers succeed while navigating the exciting world of Salesforce-based solutions!

As a Customer Success Manager, you'll be the bridge between cutting-edge technology and tangible business impact. You’ll champion customer needs, drive value, and ensure every interaction is meaningful and results-driven. If you're passionate about turning complex challenges into clear, impactful solutions that exceed expectations, we’d love to connect with you!

In Short

  • Be the voice of the customer: Listen intently, empathize deeply, and translate business needs into impactful, scalable Salesforce-native solutions that drive growth.
  • Solve with purpose: Use your business acumen and tech-savviness to resolve challenging customer issues with precision and efficiency.
  • Collaborate and connect: Work hand-in-hand with Developers, Product Managers, and Consultants to ensure seamless customer experiences and stellar project outcomes.
  • Grow your talent stack: Leverage the latest AI tools and consulting frameworks to sharpen your strategic thinking and expand your influence across global teams and clients.

Requirements

  • Manage a portfolio of accounts, driving value adoption, retention, and account growth.
  • Proactively engage customers to understand their goals and ensure the platform aligns with their evolving needs.
  • Drive product adoption through proactive guidance and training.
  • Manage expectations and deliver value throughout the customer lifecycle.
  • Own renewal cycles and expansion opportunities.
  • Develop and maintain delivery plans, coordinate cross-functional teams.
  • Bring a strong analytical approach to customer success.
  • Monitor customer health metrics to drive retention and support expansion.

Benefits

  • Work in a dynamic and supportive team environment.
  • Opportunity to evolve into a Salesforce-native expert.
  • Utilize cutting-edge AI capabilities to enhance performance.
  • Engage in continuous learning and professional growth.
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Expedite Commerce

Expedite Commerce is a Salesforce-native Lead-to-Cash SaaS platform that specializes in advanced Digital Engagement, Configure, Price Quote (CPQ), Contract Lifecycle Management (CLM), eCommerce, and Subscription Billing. The company is committed to accelerating growth through an AI-first approach, enhancing both customer experience and operational productivity. With a focus on innovation and design excellence, Expedite Commerce aims to shape the future of AI-driven sales while providing a collaborative and dynamic work environment.

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