Customer Success Manager - Salesforce Quote to Cash - Remote

Overview

Are you ready to step into a role where strategic thinking meets empathetic problem-solving? At Expedite Commerce, we're on the hunt for passionate professionals who love helping customers succeed while navigating the exciting world of Salesforce-based solutions!

As a Customer Success Manager, you'll be the bridge between cutting-edge technology and tangible business impact. You’ll champion customer needs, drive value, and ensure every interaction is meaningful and results-driven. If you're passionate about turning complex challenges into clear, impactful solutions that exceed expectations, we’d love to connect with you!

In Short

• Be the voice of the customer: Listen intently, empathize deeply, and translate business needs into impactful, scalable Salesforce-native solutions that drive growth.
• Solve with purpose: Use your business acumen and tech-savviness to resolve challenging customer issues with precision and efficiency.
• Collaborate and connect: Work hand-in-hand with Developers, Product Managers, and Consultants to ensure seamless customer experiences and stellar project outcomes.
• Grow your talent stack: Leverage the latest AI tools and consulting frameworks to sharpen your strategic thinking and expand your influence across global teams and clients.

Requirements

• Manage a portfolio of accounts, driving value adoption, retention, and account growth.
• Proactively engage customers to understand their goals and ensure the platform aligns with their evolving needs.
• Drive product adoption through proactive guidance and training.
• Manage expectations and deliver value throughout the customer lifecycle.
• Own renewal cycles and expansion opportunities.
• Develop and maintain delivery plans, coordinate cross-functional teams.
• Bring a strong analytical approach to customer success.
• Monitor customer health metrics to drive retention and support expansion.

Benefits

• Work in a dynamic and supportive team environment.
• Opportunity to evolve into a Salesforce-native expert.
• Utilize cutting-edge AI capabilities to enhance performance.
• Engage in continuous learning and professional growth.