Agent Operations Specialist (Onboarding) - Remote

Overview

The Agent Operations Specialist – Onboarding plays a crucial role in delivering a welcoming, efficient, and high-quality onboarding experience to new agents, ensuring timely access to necessary tools and platforms.

In Short

• Act as the primary point of contact for new agents or teams.
• Follow and comply with SOP procedures.
• Ensure clarity and transparency throughout onboarding.
• Provide onboarding support, assisting agents with documentation.
• Deliver an exceptional welcome call using defined scripts.
• Track and update information and communicate with other teams.
• Guide agents through onboarding stages.
• Schedule, host, and track attendance for Orientation Sessions.
• Ensure access to all internal tools.
• Continuously gather feedback and improve the onboarding experience.

Requirements

• Exceptional communication and organizational skills.
• Confidence in managing real estate onboarding processes.
• Experience with digital tools (CRMs, HubSpot).
• Proactive mindset with attention to agent experience.
• Fluent in English and Spanish (spoken and written).
• Ability to work independently in a fast-paced environment.
• Attention to details.
• Passionate for excellent customer service.

Benefits

• Work-from-anywhere in Argentina.
• Join a global team with 2,000+ members.
• Access to collaborative tools & training.
• Be part of an award-winning company culture.