Application Support Intern - Remote

Overview

The Application Support Intern will be a member of the Production Support team at Exiger, providing technical support across Exiger’s product suite and assisting with customer onboarding and operational activities.

In Short

• Develop a working knowledge of the product suite.
• Provide end-user application support.
• Coordinate and prioritize support requests.
• Facilitate problem-solving between end-users and development teams.
• Analyze and troubleshoot problems effectively.
• Take ownership of support issues through final resolution.
• Provide regular updates to end-users and stakeholders.
• Ensure customer satisfaction through end-to-end support solutions.
• Identify escalation situations and follow procedures.
• Participate in special projects such as application user migration.

Requirements

• Currently pursuing or graduated with a Bachelors in Computer Science or related field.
• Excellent communication skills, both verbal and written.
• Ability to execute independently while engaging in a collaborative team environment.
• Ability to multitask while balancing competing priorities.

Benefits

• Exposure to a hybrid work environment.
• Gaining valuable hands-on experience in a dynamic team.
• Exposure to a wide range of technologies and operational processes.
• Receiving mentorship from industry experts.
• Networking opportunities within the organization.