Commercial Health Call Center Representative - Remote

Overview

Evry Health is seeking Call Center Representatives to support its significant growth. Call Center Representatives provide accurate and thorough information on commercial health plan benefits, eligibility, and claims, ensuring an exceptional customer service experience.

In Short

• Handle inbound and outbound calls regarding health plan inquiries.
• Respond to email inquiries from customers.
• Develop processes, call scripts, and procedures.
• Provide information on benefits, eligibility, and claims.
• Manage escalations and ensure effective problem solving.
• Document all calls accurately.
• Assist members with navigating the member portal.
• Meet department production and quality standards.
• Work effectively in a virtual environment.
• Collaborate with internal departments and partners.

Requirements

• Minimum of 2 years of customer service experience in commercial health plans.
• Knowledge of medical and insurance terminology.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Prior experience using a CRM, preferably SalesForce.
• Fluency in Spanish is a bonus.

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous time off/vacation.
• Professional development opportunities.
• Flexible and remote work environment.